Terms and Conditions


LEGAL NECESSITIES
APPLYING TO THE FULLEST EXTENT THE LAW PERMITS, POLISTAS AND ANY SUBSEQUENT OR PARENT COMPANIES IS PROVIDING THIS WEBSITE ALONG WITH ITS SERVICES & CONTENT ON A STRICTLY "AS IS" BASIS AND MAKES (AND EXPRESSLY DISCLAIMS) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH ANY RESPECT TO THE POLISTAS.COM & POLISTAS.CO.UK WEBSITES INCLUDING ANY INFORMATION, DATA, CONTENT, PRODUCTS & MATERIALS, SERVICES FOUND ON THIS WEBSITE. THIS INCLUDES, WITHOUT LIMITATION OF ANY KIND, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. POLISTAS CANNOT AND DOES NOT REPRESENT THAT THE INFORMATION FOUND ON THIS WEBSITE IS COMPLETE, UPTODATE OR ACCURATE. BY USING THE POLISTAS.COM AND POLISTAS.CO.UK WEBSITES, YOU AGREE TO THESE TERMS & CONDITIONS; IF YOU DO NOT, YOU MUST DISCONTINUE USE IMMEDIATELY. IF YOU ARE UNSURE, PLEASE DO NOT HESITATE TO CONTACT US.


  1. 1. We make every effort to describe and depict products as accurately as possible, but from time to time variations may occur. Polistas' total liability arising from any claim due to inaccuracies, shall not exceed the total price of the goods supplied on this site to you the customer together with any postage costs incurred. Nor can Polistas accept any subsequent liability arising from failure to comply with specific instructions stated on the website or any product care instructions. This statement does not affect your statutory rights as a consumer.
  2. 2. All prices and information are subject to change without notice. All prices stated are in Pounds Sterling, and do not include any delivery charges or local taxes which may apply, which are solely the responsibility of you the purchaser.
  3. 3. Polo is an extremely dangerous sport, and Polistas sells polo equipment intended for use by qualified and competent polo players only. Neither Polistas, any subsequent group of companies, directors, employees or affiliates will be liable for any damages arising out of or in connection with the polistas.com and polistas.co.uk websites, services, content, products and materials included on this website. This constitutes a comprehensive limitation of liability that applies to all damages of any kind, including (without any limitation) direct, consequential or indirect damages, compensatory, any loss of information or data, profit, work or income, any damages or loss of property, and any claims of third parties. For the avoidance of any doubt, Polistas does not limit its liability of death or personal injury or grievance, to the extent only that it arises as a result of the negligence of Polistas, any subsequent group of companies, directors, employees, representatives or affiliates.
  4. 4. No contract exists between you the customer and Polistas, until your order has been confirmed by email, and that it has dispatched your goods. That acceptance will be deemed complete and will be deemed for all purposes to have successfully communicated to you at the time Polistas sends you the confirmation email.

SHOPPING WITH US

Extra safe shopping
We guarantee the safety of your personal and payment card details. Polistas uses advanced 128 bit credit card encryption methods and the latest e-commerce software to deter would-be hackers. 'Encryption' turns your information into a special code that only Polistas computers can unscramble. At no point are your credit card details held as clear text on any website.

Special orders & back orders
We keep a large stock of the vast majority of products you will see on the www.polistas.com and www.polistas.co.uk websites, although all products are subject to availability. If a product for any reason is temporarily out of stock, we will advise you immediately through email, and how long before the product is in stock again. Some products will have "special order" marked next to them. These are products that we order in from abroad, specifically for your order, and we will advise you on estimated delivery times and costs through email.

Satisfaction guaranteed & full "no-questions" returns policy
We guarantee that no matter whatever your requirements, we'll always leave you completely satisfied. No matter what your question, a member of our term will be there to help you swiftly. When you need to return something, for whatever reason, we'll take it back for a full refund within 14 days of delivery, no questions asked, as long as the product is in the same condition as it was when you received it.

All you need to do is follow these simple steps:

  1. 1. Email us at websales@polistas.com quoting your order reference number before you send the goods back, and tell us if you would like to exchange the item or accept a full refund.
  2. 2. Return the goods to us along with your original invoice and this reference number. (Please use recorded delivery or similar for this)


We will email you on receipt of the returned goods and organise a refund or an exchange. It's as simple as that. Please note we cannot accept items that are: damaged, have been worn or washed (unless faulty), have had tags or labels removed, items custom made to order unless damaged, items returned outside the 14 day period from delivery or are not returned in the same condition as which they were delivered.

Polistas does not accept any liability for goods that are lost or damaged in the post, neither liability for any items lost due to incorrect address information being supplied by you, and reserves the right to refuse refund of any item which we deem to have not been returned in accordance with our return policy, which is held at our discretion.

Do not return goods to us that do not meet the conditions of our returns policy, as we will not issue refunds for them, nor can we return them to you subsequently. You are responsible for all shipping & delivery costs in returning the goods. If you have any enquiries relating to any of the products or services Polistas offers, contact us through websales@polistas.com

Commitment to quality
We take pride in our commitment to quality. We aim to be the best, by providing the best products and services, at the best prices with the best customer service and after sales support. Our aim is to ensure you receive a service that matches the quality of our products. If you would like to make a suggestion, complaint or simply tell us how well we have done, please email us at websales@polistas.com

Shipping and Delivery
If you need express delivery, please contact us at websales@polistas.com and inform us of the date and reason (birthday present etc.) We will dispatch your order as fast as we physically can, and advise you on the earliest delivery time.
We will process your order in 2 to 5 working days, and please allow up to 14 days for delivery. We will notify you should this change for your particular order. For custom made goods and special orders, please allow up to 28 days delivery.
Should your particular order consist of goods in stock, and goods that need to be imported, items in your order will be sent in separate batches. We will advise you of this in the event of this happening through email.

Custom duties & local taxes
You, the customer, are fully responsible for any custom duties or local taxes that may apply to goods that have been imported or exported by Polistas.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Polistas will NEVER sell or distribute your personal information to any third party. The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

We collect information about you for 2 reasons: firstly, to process your order and to be able to contact you regarding it, secondly, to provide you with the best possible service by listening to your comments and feedback.

We will not e-mail you in the future unless you have given us your consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Cookies - what they are, and why we use them
In order that we can monitor and improve our website, we may gather certain information about you when you use it, including details of your domain name and IP (Internet Provider) address, operating system and browser.

A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements on our web site and to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit. We use cookies so that we can give you a better experience when you return to our web site.

Cookies are used to enable you to make purchases and store items in your basket whilst on the site. They also allow you to save your order and to come back and finish your shopping later. Please note, if your browser is set to reject cookies then unfortunately you will not be able to shop on line. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it or not. We may also use cookies to provide you with customised information from our web site. For further information about cookies and how they are used, please visit http://www.aboutcookies.org

If you have any questions/comments about privacy, you should contacts us on websales@polistas.com